Returns and Refunds

The Customer's right of return must be exercised as described below:

The right of return must be exercised by the Customer within 14 (fourteen) days of the date of shipping to the Customer or a third party on his/her behalf.  To exercise the right of return, the Customer must contact Customer Care Services.

In order for the return to be processed, the Customer must adhere to the following:

  1. The product(s) were not a custom order product (meaning, the product(s) were not made to the Customer's specific measurements, as in this case the product(s) are non-refundable/returnable)

  2. The product(s) must be accompanied by the original invoice/receipt made available by Precious Threads by Abiola

  3. The product(s) must be returned in their original packaging (box, accessories, inserts, protection, leaflets, etc.)

  4. The product(s) returned by the Customer must not have been altered, damaged, used, worn or washed

  5. Labels and security tags must still be attached to the product(s)

Precious Threads by Abiola reserves the exclusive right to refuse the return of any product(s) that have been altered, damaged, are incomplete, deteriorated and/or soiled in any condition clearly indicating the products have been used.  Similarly, Precious Threads by Abiola will refuse any product(s) returned after the deadline indicated above, or lacking the original invoice/receipt.  Precious Threads by Abiola also reserves the right to demand compensation (not exceeding the full price of the product(s)) for any damage caused by the Customer's negligent conduct or misconduct when returning the product(s).  Precious Threads by Abiola cannot be held liable for lost or stolen product(s) beyond its control, or for returns to the wrong address or for delivery delays of any returned product(s) beyond its control.  It is understood that the Customer assumes all risks of returns. 

In the event of a product(s) being accepted for return, the Customer will be refunded all payments made to Precious Threads by Abiola for the returned product(s) in the same method of payment chosen at the time of purchase (including shipping costs, however minus any taxes applied to the cost of shipping).  Refunds will be processed within 5 to 10 business days of receiving the return.  Processing times may take longer depending on the card issuer.

Precious Threads by Abiola will refund these amounts upon acceptance and after inspection by Precious Threads by Abiola of the returned product(s).